Refund Policy
Returns & Refunds, made clear.
We want you completely satisfied with every order. Because most of what we make is food, Ayurvedic, or perishable by nature, our return rules work a little differently by category — here's exactly what applies to your order, and how a damage claim gets resolved.
What's returnable
Only Bamboo lifestyle products can be returned in the standard sense. Everything else is non-returnable by nature of the product — but is still covered if it arrives damaged (see Section 3).
Before you open your parcel
Record an unboxing video — every order, no exceptions
This is the single most important step for any damage claim, especially on non-returnable categories.
- Start recording before breaking any tape or seal.
- Keep it continuous and unedited — show the shipping label, then the unsealing, then the product.
- Without this video, we're unable to process a damage claim on Ayurvedic, food/beverage, or spice orders.
- Email the video to care@herbalboat.com within 48 hours of delivery.
Damage claim process
For non-returnable categories — this is the only path to a replacement or refund.
Email us within 48 hours
Write to care@herbalboat.com with your order number, as soon as possible after delivery.
Attach proof
Your unboxing video, plus clear photos of the damaged item and outer packaging.
We verify
Our team reviews the claim against the video and photos submitted.
Replacement or refund
Once approved, we offer either at our discretion, depending on stock — no return shipment needed for these categories.
Returning Bamboo products
Our only standard-return category. All conditions below must be met.
- Purchased within the last 7 days
- Unused, in original packaging
- Return intent emailed to care@herbalboat.com
Not eligible even within this category:
- Products customized or made to your specifications
- Items inseparably mixed with other goods after delivery
We reserve the right to refuse a return that doesn't meet these conditions, at our sole discretion.
Shipping a return to us
You're responsible for the cost and risk of return shipping. We recommend an insured, trackable courier — we can't be held responsible for items lost or damaged in return transit, and can't refund without confirmed receipt.
herbalboat®
Block-B, Gali No. 4, Shyam Vihar Colony,
Agra Road, Etah, Uttar Pradesh – 207001, India
Refund timing
Questions about this policy?
Our team typically responds within one business day.
