Shipping Policy

Shipping Policy Last Updated: 01 June 2026  ·  Ships from: India

Contact Us 📧  care@herbalboat.com 💬  WhatsApp: +91 8477099440 🌐  www.herbalboat.com 📍  Etah, Uttar Pradesh – 207001, India

 

Thank you for shopping at herbalboat.com. This Shipping Policy outlines the terms and conditions for shipping and delivery of all products purchased from our store. Please read this policy carefully before placing your order.

 

 

Topic	Summary
📦 Processing Time	1–2 business days (up to 3–5 during peak seasons)
🚚 Standard Delivery	3–10 business days (domestic)
💰 Shipping Costs	Calculated at checkout based on weight, address & method
🌍 International Shipping	Available to most countries; customs duties borne by buyer
📬 Order Tracking	Tracking number sent via email once your order ships
⚠️ Damaged / Lost	Contact us immediately — we'll resolve via refund or resend
🌧️ Delays	Weather, disasters & events beyond our control may cause delays
🔒 Address Accuracy	Ensure your address is correct; we're not liable for wrong addresses

 

 

🛒 Order Placed Payment confirmed

⚙️ Processing 1–2 business days

📦 Packed & Shipped Tracking email sent

🚚 In Transit 3–10 business days

🏠 Delivered To your doorstep

 

Capitalised words in this Policy have specific meanings defined below. These definitions apply whether the terms appear in singular or plural form.

 

▸   Company / We / Us / Our: herbalboat, Shri Nagar Colony, Agra Road, Etah, Uttar Pradesh – 207001, India.

▸   Goods: Products and items offered for sale on herbalboat.com.

▸   Order: A request by you to purchase Goods from herbalboat.

▸   Website: herbalboat.com, accessible at https://www.herbalboat.com.

▸   You / Customer: The individual or entity accessing or using the Service.

▸   Shipping: The process of dispatching and transporting Goods to customers.

▸   Delivery: The successful receipt of Goods by the customer at the specified address.

We work hard to process and dispatch your order as quickly as possible. Here is what to expect after you place an order:

 

Scenario	Processing Time
Standard Orders	1–2 business days after payment confirmation
Peak Season / Sale Periods	3–5 business days (we will notify you of any extended delays)
Custom or Bulk Orders	Please contact us for estimated processing time

 

Note: Processing time refers to the time taken to prepare your order for dispatch and does not include transit time.

We currently offer the following shipping option:

 

▸   Standard Shipping: Estimated delivery within 3–10 business days from dispatch date.

 

Actual delivery times may vary depending on:

▸   Your delivery location (metro cities may receive faster delivery than rural areas)

▸   The shipping carrier assigned to your order

▸   External factors such as public holidays, weather, or high-demand periods

 

Business Days: Monday to Saturday, excluding national public holidays in India.

If applied! Shipping costs are calculated dynamically at checkout based on:

▸   The total weight of your order

▸   Your delivery address and destination zone

▸   The shipping method selected

 

All applicable shipping costs are displayed clearly before you confirm your purchase, so there are no hidden charges. Shipping may be offered free of charge during promotional periods — look out for such offers on our website.

Once your order has been dispatched, you will receive a shipping confirmation email containing:

▸   Your unique tracking number

▸   The name of the shipping carrier

▸   An estimated delivery date

 

You can track your order at any time by:

▸   Visiting the tracking section on www.herbalboat.com

▸   Entering your tracking number on the carrier's official website

▸   Contacting us at care@herbalboat.com or WhatsApp +91 8477099440 for assistance

Important: Please ensure your delivery address is complete, accurate, and includes your full name, flat/house number, street, city, state, and PIN code.

 

herbalboat is not responsible for delays, non-deliveries, or failed deliveries resulting from:

▸   Incorrect or incomplete address information provided at checkout

▸   Absence of the recipient at the delivery address

▸   Inaccessible premises or gated communities without prior access arrangements

 

If your order is returned due to an incorrect address, re-shipping charges may apply.

Our shipping partners will make multiple delivery attempts before returning a package. Here's what happens:

 

▸   Attempt 1: First delivery attempt at your provided address.

▸   Attempt 2: Second attempt if the first was unsuccessful; a notification may be left. "If in second attempt, customer do not response, third/ final attempt will be automatically terminate".

▸   Attempt 3: Final attempt. If unsuccessful, the package will be held at the carrier's facility for a limited period.

▸   Return to Sender: If unclaimed or undeliverable after all attempts, the package is returned to herbalboat. Re-shipping costs (if applicable) will be communicated to you.

 

Tip: Ensure someone is available to receive the package, or provide an alternate contact number during checkout so our carrier can coordinate delivery with you.

herbalboat ships to most countries worldwide. Please note the following for international orders:

 

▸   Delivery Times: Significantly longer than domestic — typically 7–21 business days depending on destination country and customs clearance.

▸   Shipping Costs: Calculated at checkout based on destination country and package weight.

▸   Customs & Duties: International customers are solely responsible for all customs duties, import taxes, VAT, and any other fees levied by their country's customs authority.

▸   Customs Delays: We have no control over customs processing times. Delays caused by customs clearance are not within our responsibility.

▸   Restricted Items: Certain Ayurvedic or herbal products may be subject to import restrictions in specific countries. Please check your local regulations before ordering.

 

Customs Advice: We recommend checking with your local customs office for any restrictions or charges applicable to Ayurvedic, herbal, Bamboo or food products from India before placing your order.

Certain products may have shipping restrictions due to:

▸   Size or weight limitations imposed by carriers

▸   Regulatory or legal restrictions on specific ingredients or product categories

▸   Destination-country import regulations

 

Where applicable, shipping restrictions will be clearly indicated on the relevant product page. If you have questions about whether a specific product can be shipped to your location, please contact us before placing your order.

We take every care to pack your order securely. However, if an issue arises during transit, here is what to do:

 

Package Arrives Damaged

▸   Photograph the damaged packaging and product immediately upon receipt.

▸   Do not discard the original packaging — it may be required for carrier claims.

▸   Contact us within 24 hours of delivery at care@herbalboat.com with your order number and photos.

▸   We will assess and resolve the issue via replacement or full refund.

 

Package Lost in Transit

▸   If your tracking shows no movement for more than 7 business days beyond the expected delivery date, contact us.

▸   We will raise a dispute with our shipping partner and investigate the matter.

▸   Upon confirmation of loss, we will reship your order or issue a full refund.

 

Resolution Commitment: We stand behind every order. If your package is damaged or lost, we will work with you to make it right — either through a replacement shipment or a full refund.

Shipping delays may occasionally occur due to circumstances beyond our control, including:

▸   Severe weather conditions (storms, floods, cyclones)

▸   Natural disasters or national emergencies

▸   Public holidays and carrier operational closures

▸   Industrial action or carrier disruptions

▸   Government-imposed restrictions or lockdowns

 

In such cases, herbalboat will:

▸   Communicate significant delays to affected customers via email or website notice as soon as possible.

▸   Work with our shipping partners to minimise the impact on delivery timelines.

herbalboat shall not be held liable for delays caused by such events.

herbalboat reserves the right to amend this Shipping Policy at any time. Any changes will take effect immediately upon being posted to our website. We encourage you to review this page periodically to stay informed of the latest shipping terms.

 

Continued use of herbalboat.com after any changes constitutes your acceptance of the revised Shipping Policy.

For any questions, concerns, or assistance regarding your shipment or this Shipping Policy, please reach out to us:

 

📧 Email	care@herbalboat.com
💬 WhatsApp	+91 8477099440
🌐 Website	www.herbalboat.com
📍 Address	herbalboat, Shri Nagar Colony, Agra Road, Etah, Uttar Pradesh – 207001, India